Shipping policy
Shipping Policy
Last updated: September 19, 2026
1. Shipping Rates
Shipping fees are calculated at checkout after you enter your complete shipping address.
Available shipping options and delivery estimates may vary depending on your destination, order weight, package size, and local carrier service.
| Shipping Method | Estimated Delivery | Shipping Fee |
|---|---|---|
| Standard Shipping | 5–10 business days | Free |
| Express Shipping | Approximately 3 business days | $4.99 |
| Remote or Extended Area Shipping | Varies by destination | $60.00 |
The final available shipping options and fees will be displayed before you complete your purchase.
2. Processing Time
Orders are usually processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
During promotions or peak seasons, processing may take slightly longer.
3. Remote and Extended Delivery Areas
A separate $60 remote-area shipping fee may apply to destinations that require additional transportation, special carrier handling, or extended delivery routes.
| Region | Examples of Areas That May Require the $60 Fee |
|---|---|
| United States | Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, APO/FPO/DPO addresses |
| Canada | Yukon, Northwest Territories, Nunavut, northern and remote island areas |
| Australia | Northern Territory, Tasmania, Christmas Island, Cocos (Keeling) Islands, Norfolk Island, and other remote territories |
| New Zealand | Chatham Islands, Stewart Island, and other remote islands |
| Ireland | Offshore islands and addresses classified as remote or extended-service areas by the carrier |
| Other countries | Any address classified as remote or extended-service by the shipping carrier |
The list above is for reference only. The final fee is determined according to the shipping carrier’s delivery-zone classification.
If your address requires an additional shipping charge that was not available at checkout, we will contact you before shipment. You may pay the additional fee or request a cancellation and refund before the order is shipped.
4. Tracking Information
When your order ships, we will send a shipping confirmation email containing your tracking number, when tracking is available.
Tracking information may take 24–48 hours to become active.
5. Delivery Delays
Estimated delivery times are not guaranteed. Delays may occur because of customs clearance, weather, carrier interruptions, incorrect addresses, public holidays, or other circumstances beyond our control.
6. Address Accuracy
Please make sure that your shipping address, apartment number, postal code, and contact information are correct.
We are not responsible for delays, failed delivery, or additional shipping costs caused by an incorrect or incomplete address.
7. Customs, Duties, and Taxes
Depending on your destination, customs duties, import taxes, VAT, or other local charges may apply. These charges are the customer’s responsibility unless otherwise stated at checkout.
8. Contact Us
For shipping questions, please contact us at:
Email: Support@nutrinner.com
Zhenmeikang Health Technology Limited
Physical address: Room 1508, 15/F, Grand Plaza Office Tower Phase 2, 625 Nathan Road，Kowloon，Hong Kong